Refund Policy
At Seoul Shine, we carefully check products before dispatch. We follow a limited refund and return policy to ensure a fair shopping experience.
1. No General Refunds or Returns
We do not accept returns or refunds for change of mind, personal preference, or simply because you no longer want the product.
2. Eligible Refund/Return Cases
A refund or replacement may be considered only if you receive:
A defective or damaged product
A duplicate product
A wrong or incorrect product
3. Report the Issue Within 48 Hours
If you receive an eligible defective, damaged, duplicate, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
Order number
Clear photographs of the product
Clear photographs/videos of the package
A description of the issue
Our team will review the request before approving a return, replacement, or refund.
4. Products Not Eligible for Refund
Refunds or returns will not be accepted if:
You simply changed your mind
You do not like the product after receiving it
The product has been used or damaged after delivery
The request is made after the specified return period
The issue is caused by improper use or handling by the customer
The product is returned without approval from Seoul Shine
5. Refund Processing
If a refund is approved, it will be processed using the applicable payment method or payment channel, subject to the processing time of the relevant payment provider.
6. Order Cancellation
Orders can be cancelled only within 5–6 hours after purchase. After this period, cancellation may not be possible if the order has entered processing or shipping.
7. Contact Us
For refund or return-related queries, contact us:
Seoul Shine
Email: seoulshine99@gmail.com
Address: Kichha, Udham Singh Nagar, Uttarakhand, India
Important: Refund/return approval is subject to verification of the reported issue and the conditions mentioned above.