1. How can I place an order?
Simply select your favourite product, add it to your cart, enter your delivery details, and complete the checkout process.
2. What payment methods do you accept?
We accept available online payment methods, including UPI, debit cards, credit cards, and other payment options shown at checkout.
3. Is my online payment secure?
Yes. Payments are processed through secure payment gateways. Your complete debit or credit card details ar stored on our servers.
4. How long does delivery take?
Orders are generally delivered within 3-7 business days after dispatch, depending on your location.
5. When will my order be shipped?
Orders are generally processed and dispatched within 1-3 business days after confirmation.
6. Can I track my order?
Yes. Once your order is dispatched, tracking details may be shared with you through your registered contact details.
7. Can I cancel my order?
Yes. You can request cancellation within 5-6 hours of placing you er. After this period, cancellation may not e possible
8. Do you accept returns?
We follow a limited-return policy. Returns are accepted only for a defective/damaged product or a duplicate/incorrect product received.
We do not accept returns simply because you changed your mind or no longer want the product.
9. What should I do if I receive a defective or incorrect product?
Please contact us within 48 hours of delivery with your order number and clear photos/ videos of the product and packaging. Our team will review your request and assist you.
10. Can I exchange a product?
Exchange requests are considered only in cases covered by our return policy, such as receiving a defective correct/duplicate product.
11. What if I enter the wrong address?
Please contact us immediately after placing your order. If the order has not yet been processed, we may be able to update the address.
Once the order has been shipped, changing the delivery address may not be possible.
12. Is Cash on Delivery available?
COD availability depends on the delivery location and the options shown at checkout.
13. How can I contact Seoul Shine?
For questions regarding your order, shipping, returns, or anything else, contact us:
Email: seoulshine99@gmail.com
Seoul Shine - Shine Your Way.